Shipping Policy

At Thaloma, we partner with trusted local couriers such as DHL and Post to ensure your order arrives safely and directly to your doorstep.

Payment & Security
Your payment will be processed at the time of purchase. All transactions must be reviewed and authorized before shipment. To protect against credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or canceled.

Order Processing

  • Orders are processed immediately after purchase, so please double-check your details as we cannot make changes once the order has been placed (including address modifications).
  • We only deliver to the shipping address provided at checkout.
  • Processing usually takes 1–3 business days, though it may take longer during peak periods, holidays, or if items are temporarily out of stock.
  • If your order includes multiple products, they may be shipped separately depending on stock availability.

Delivery Timeframes

  • Standard shipping: 5–15 business days after dispatch.
  • Shipping confirmation and a tracking number will be sent to you once your order has been shipped.
  • Deliveries are made on business days only (no weekends or public holidays).

Please note: The delivery times stated are estimates. While we do everything possible to ensure timely delivery, Thaloma cannot be held responsible for delays caused by customs procedures, weather conditions, labor strikes, demonstrations, or other circumstances beyond our control.

Delayed Orders
In 99% of cases, orders arrive within the estimated timeframe. If your order has not arrived 3 days after the expected delivery date, please contact us at info@thaloma.com with your order details so we can assist you.

Not Satisfied with Your Order?
We are sorry to hear that and want to make things right. Please reach out to us at info@thaloma.com, and our customer service team will help you resolve the issue.

Company Information
Company Name: VP PROPERTIES (NW) LIMITED
Company Address: 97 Ribchester Road, Clayton Le Dale, Blackburn, England, BB1 9HT
Registration Number: 11855848
Email-address: info@thaloma.com
Contact Number: (+44) 7400734594